My husband and I tried to eat at China Grill this past Saturday night, but did not. Arriving promptly at 9:30, we were immedately seated, it looked like a promising dinner. After 15 minutes at our table, nobody from the restaurant had been by - we had no menus, no water glasses, and had not been asked about drink orders. At this time, my husband got up and the hostess know that we had not been served. At this time we were presented with menus, who still did not ask if we would like water or to order drinks. After five more minutes of no service, we decided that it was not worth waiting over 20 minutes for any attention, not at a restaurant of that caliber. As we left the restaurant, my husband let the hostess know that our table was open, since we were leaving. She promptly responded, ""Ok, thanks."" That was the last straw for us, resulting in this review. Any restaurant that claims to be a quality restaurant should be focused on customer service, of which we got none. It is unacceptable that they did not send anyone over to our table, except with menus, for 20 minutes, and they do not deserve our business. It is also unacceptable that the hostess was so clueless as to not inform the manager we were unhappy or properly respond to our displeasure when we let her know again. \r
We have never walked out of a restaurant before for any reason, but the treatment at China Grill was so bad that we could not think of staying. Luckily for us, Steve at Del Frisco's could fit us right in, since they always provide exceptional customer service.
Pros: Prompt seating
Cons: Worst service ever