I'm also from California and was glad to see a Chili's here in Issaquah. The first time we ate there, I had a problem with my meal and the manager was more than accommodating. We've eaten there numerous times since then and have always had good food (and lots of it). The service is what you'd expect anywhere - not strikingly good or bad, just average. The restaurant is generally very busy and that may slow down service at times. The staff has always been very friendly and the food has always been tasty. Chili's remains a favorite on our restaurant circuit!