I am very sick of places that will not take reservations. Chili's refuses to do so. So when you arrive, you are often stuck waiting in line. This represents a complete disregard for Customer service. It must be nice to have so much business that you can decide you want to tick off the 15% of the people you keep waiting. Despite this we entered and tried to get on the waiting list, they took our name but didn't even use their established electronic pager system. When I said how will they let us know when it's ready, they said we'll remember you and call your name. Not over the loudspeaker mind you, but a girl speaking into the waiting area in a speaking voice. I pointed out that we would wait in the bar. The said they would find us, but seated 5 groups who came in after us prior to us. Finally I went back up made them seat us. Wait staff, food, etc were great! But the night was alreay ruined. Because of laziness and lack of caring. Chili's, listen to your customers!
Pros: Food, Price
Cons: Complete lack of effort from the host staff and management