Want bad service? Want your order to get messed up? Want to sit and wait while your food is made a second time? If so, go to Chili's. I've made the mistake of letting it happen more than once. I figured since it was a different town it would be a different story. WRONG! Chili's is consistent in their flaws. Be it New Britain or Danbury, Chili's never fails to ruin the order.
I'll be honest, here: I went to both places twice. The first visit to New Britain Chili's gave us a bug crawling on the table while we tried to eat. If that wasn't unappetizing, try getting chicken in a vegetarian pasta dish. On the second visit to New Britain, Chili's did everything all right but we only ordered appetizers with a group of friends.
On the first visit to Danbury Chili's we were sitting 8 minutes or so before we even saw a server. She didn't apologize for the wait and didn't hesitate to prolong it, either. We ordered salads with our meals but they didn't come out until moments before the dinner was served. The burger I ordered normally comes with onions but I asked for them to be held due to food allergies. In fact, I specifically mentioned the allergy. The burger was served along with the onions. I inspected my food before tasting it and saw the onions so I sent the plate back. It took an unusually long time to make a new order. By the time it came out, my guest had finished his meal. I complained about this whole ordeal and was given a $10 gift certificate for a future visit. I opted to use it and was disappointed yet again. I ordered another cheeseburger with no onions and a chocolate shake -- this time to go. The service was great as it consisted of just me picking up the food and the friendly "to go" server. I was mistakenly given a child-size milkshake but didn't protest. When I returned to work and opened the cheeseburger's container there was no cheese; however, there were lots of onions. I was hungry but I decided to throw it out rather than risk allergy symptoms. The fries were good, but can hardly be considered a meal.
I will never again have a bad experience at Chili's because I will never again visit Chili's -- regardless of city.