My family just ate at Chili's this past weekend, and overall I would rate the experience as good.
We arrived at near 7 p.m. on Saturday, and were pleasantly surprised that we could get right in. We sat down and ordered right away, but it just went downhill from there. We ordered an appetizer and didn't receive it until our supper was ready to arrive, my husband ordered a margarita, and it too took a long time to get to the table. I never was offered a refill, and it was like pulling teeth to get the waiter to pay attention to us. We had to ask him several times just for silverware (they were all being washed....um, can you say poor planning on a Saturday night).
On the other hand our food was delicious.