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Children's Hospital of Philadelphia the - 10 Reviews - 34th St & Civic Ctr, Philadelphia, PA - Hospitals Reviews - Phone (856) 435-1300

Children's Hospital of Philadelphia the

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34th St & Civic Ctr
Philadelphia, PA 19102
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(856) 435-1300
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Reviews

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( 5 )

Best

Did I mention how much I love CHOP? My son had grand mal seizures at 5 months and it felt like the entire hospital was dedicated to his care. Since then, we've had various reaso...

Worst

Child was getting better from illness and to be discharged, only to know that wrong medication had been administered the day before and got into severe complications.Not much comm...

Absolutely Appaling 9/20/2016

My daughter was flown in from NJ to seek 2nd opinion and possible treatment. The flight crew was amazing but that's where it ends. The nurses are very inexperienced, the make tons of mistakes, discuss patient info out in the open hall area for all to hear, medicine orders are screwed up on the regular and the list goes on and on. For days Neurology requested MRI Images to make recommendations for treatment, once images received it seemed that neurology did everything possible not to have a private consult with us to discuss images and possible course of action. Instead they told me surgery was scheduled with zero explanation of anything else. They actually believed that I would put my 4 month old baby girl in the hands of a surgeon that has yet to meet with me face to face. I could go on and on and on. I have no clue why so many people recommended this place but as a parent I would say research other places and stay away if you can. An already tough time is heightened by the incompetency and negligence of this place more

Stinks 12/2/2014

Hospital maybe considered top in area but that's because of planned surgeries and other planned medical treatments , emergency stinks from waiting for hours , to waiting area and over all experience is just awful . I can say from experience on more then one occasion we waited five to six hours before even being called to room, on two occasions our child was admitted which confirms we should not of had to wait that long! Staff in er waiting area and triage are the worse in area ! Go to small hospital have them transfer you there you will ad kid wait and all the bad politics that go along with this Ed dept more

TERRIBLE!! 3/1/2013

1. you always have to wait for hours to see the attending Dr. 2. The Attending Dr. in the orthopedics spent 1 and a half minutes with us and said he was in a rush. didn't explain anything. no instructions for a femur fracture. The assistant Dr. wasnt sure on what your supposed to do with a kid after a femur fracture. 3. The Dr.s NEVER return calls. we left 4 messages. no response. we spent a whole week trying to get someone to call us back on a pretty urgent matter. 4. Every time we met the attending Dr. he couldn't remember anything about our kid and didnt have notes, so he payed the guessing game in caring for our child. 5. They never have time because they are always busy. more

Terrible place, wouldn't recommend to anyone! 12/23/2010

We came to CHOP based on the fact they were ranked #2 and we needed Proton Beam Radiation. I honestly have NO CLUE as to how they have gotten this ranking. Since we have been here 1 1/2 months already and another 1 1/2 months left, we have experience nothing but arrogance, lack of communication and disrespect. Our oncologist in Minnesota made sure CHOP had a detail report of my daughter and how to administer her chemo and anti nausea medications prior to us coming here to make sure there would be no complications or undue stress on my daughter. Needless to say immediately upon getting here, EVERYTHING changed and all we have heard is, "Well, this is how we do things here." Appointment times mean nothing, they see you when they want and you spend more time waiting than you do with the doctors. It is not uncommon to go in for counts to see if you are ready for chemo and this appointment to take 3-4 hours. I feel there is no need for these wait times since there is a lab right on sight and it shouldn't take hours to get lab results. There is no communication between departments, on more than one occassion we have been asked, "Why are you here." On a daily basis I observe numerous HIPPA violations, patients together in the triage area with their information displayed on the screens for all to see, doctors coming to the waiting room to discuss the patients care plan, doctors and nurses discussing patients in the hallways, when accessing my daughter's port, I have had to close the door to her room because apparently they don't know what patient privacy means. I have called back to our oncologist back in Minnesota numerous times to see if my daughter's current care has been reported back to them and it doesn't. I was the one that actually informed her oncologist in Minnesota that my daughter's Proton Beam treatments have been changed and that we will actually be staying here longer than we were initially told. I have quickly found this is the norm and not an isolated way of treatment! more

Horrible, disgrace,uncompassionate care 5/21/2010

Good: Absolutley nothing! My daughter was a patient under Endocrinolgy, with a pre-diagnosed condition. The fellow doctor at CHOP did absolutely nothing at all for my daughter, after she was having horrible complications. Not only that, the doctors dismissed her, even after they knew she had pre-diagnosed endocrinology complications and was on certain medications; they did absolutely nothing to help her.. Bad: Everything! From the staff to the nurses, IT WAS HORRIBLE. The nurse was ignorant with a disgraceful attitude.. Improvements: More compassionate doctors that do not tell their fellow patients, [which are children] that they are being dismissed. Eventhough, my child does have a endocrinology diagnoses. Nurses should have compassion with patients, unlike the experience I had with my child.. more

Love Love Love CHOP! 8/27/2009

Did I mention how much I love CHOP? My son had grand mal seizures at 5 months and it felt like the entire hospital was dedicated to his care. Since then, we've had various reasons to return (luckily nothing serious) and have always had top notch care! From the nurses, to the doctors to the insurance folks to the cleaning crew. Everyone is lovely, caring and respectful. more

Nightmare 7/6/2009

Child was getting better from illness and to be discharged, only to know that wrong medication had been administered the day before and got into severe complications.Not much communication and coordination between different physicians and parents really need to keep up with the various medications administered to their child. Weekends were a nightmare with short staff. Some of the nursing staff were really careless. Good hospital with excellent facilities, however physicians need to communicate and coordinate better within the different groups before it becomes a child's worst nightmare. more

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I know CHOP way too well! 8/18/2006

I have been to CHOP with both of my kids, numerous times. My oldest son was transferred there at birth and had two procedures in the next two months. My youngest son was transfered there from Abington Hospital and admitted, and several times since. Both kids have medical issues. In our experience at CHOP we have been so impressed with how wonderful of a hospital it is. Everything from their security, to their kindness has BLOWN me away. I have had a couple of interactions with a few of the staff that left me a little uneasy, but I think that was just horrible bedside manners, and not a reflection of the hospital itself. One incident was someone telling us how sick our son was, instead of following everyone elses lead by saying he would be okay. The other incident was with a couple of neurologists who were pretty much telling me who I had to follow up with instead of giving me options. They pretty much demanded I go to them instead of my local CHOP center outside of Philly. There are tons of activities for the kids to do. The rooms are child friendly and in each section there are rooms with tons of toys. There are computers everywhere for access. Upstairs there is a lounge for adults to rest. One time when we stayed we were given "rooms" that were private... which is rare, but they do have them available for parents of PICU kids. There are always volunteers coming around to cheer kids up. Among the times that we were there we saw clowns, dogs, people giving out stuffed animals, and people coming by just to talk if you felt like you needed to. I just feel myself getting welled up inside just thinking about how wonderful they are. more

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CHOP KOP 4/15/2006

The Childrens Hospital of Philadelphia outpatient center at King of Prussia is a wonderful place for children to receive care. First and foremost, the physicians and nurses are wonderful and caring. The front desk staff have been helpful and courteous each visit. And the waiting area has toys, books, and videos to keep children occupied as they wait. The interior is very clean and modern. The only thing I don't like is the traffic on the 76 en route to the office, but can be bypassed with careful planning. more

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Good Care 2/20/2006

I had to do an internship for school at The Children's Hospital of Philadelphia. The people who assisted me where very helpful. I had a chance to how the hospital worked. It was sad to see the kids that were sick. But the nurses and doctors had wonderful spirits. They truly care about the children and it is much more than a job for them. All the latest technological advances are available so the hospital is truly state of the art. I feel any parent should be comfortable in bringing their kid in for treatment. (The hospital food is not that bad either) more
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