Cheryl's is on our block, and we used to love it. Their pancakes and quiche are both outstanding, but neither is worth the abusive treatment we're afraid we might receive again. The crowning moment - and believe me, there were others - was when we learned on our bill that Cheryl's does not refill, or even top off brunch coffee. As it happened, Cheryl herself took our bill from our table. We asked her about the charge for our second cup - an unusual one for a brunch place, and one she admittedly only added recently. She gave us a sob story about how providing fair trade coffee costs her more, added that our waitress should have told us, and then left to get our change. When she returned, she claimed, unprompted, that the waitress said she did tell us. In other words, she called us liars and dared us to challenge her. This after waiting 1 hour in the cold when told the wait would be 15 minutes, and being seated near a drafty window. An extra $3.00 on a bill is not really a big deal . . . unless of course, it's not expected, no comforts have been offered to offset an otherwise unpleasant experience, and the owner herself has gone out of her way to insult you before you leave.
Pros: Food, especially pancakes and quiche.
Cons: Miscommunications with staff, cold, insulted by owner, no free coffee toppers.