I had my overstuffed couch, love seat and ottoman cleaned. It was a very reasonable price. The tech James was, polite and informative. He advised how to take care of it post cleaning, since we have two overstuffed cats as well. Even better than that, he explained that I could rent a tech for a day or use a Gold certificate...both intriguing..check it out on their website. I asked if he might take the cats with him but he said Aaron was the cat guy! I'd say..seems he heard one in a new construction and found it had been dry walled in! He cut through the wall, rescued the cat and rewalled as if nothing had happened...that's service and skill! I will be calling them back!