I've been on this for 2 weeks, lost 9 lbs and the food is good. The delivery is dependable, and the customer service seems OK. Not making any food choices is fabulous! Every day this service brings 3 meals and 2 snacks and I don't have to think, shop, cook or go to a restaurant to get them. This is truly the way to diet, someone else does all the work. I have only one job - eat only what I'm brought. Once in a while something I get is really not good, most of the time it is quite good, and sometimes it is sublime. At least one meal a day is really, really good and that is enough to keep going without wanting to cheat. The menu is a bit less varied than the sample on their site. The quantities are more than adequate, and the food is very fresh.
Pros: Better than adequate food, no-brainer way to diet
Cons: variety could be better, lot of plastic to recycle