First let me say, I'm not assuming all Cheeseburger and Paradise locations are the same. At the Fishers location, I've only been to this location once, I was very pleased. However at the Southport location, a location I've been to a few times, I have been dissapointed every time. Each time I've visited the Southport location I've been greeted by hosts that are rude, have poor attitudes, and simply act as if I'm disrupting them. So I'm sure you're asking why keep revisiting? Well, the answer is we've usually gotten a pretty good waitress, and the food isn't too bad. I suppose I also keep thinking the hosts will change. Tonight I called the Southport location to try to make a rsvp for a party of eight adults and three infants. The person I spoke to was very short and rude. Again, I got the impression that I was bothering him. Anyway, I was told that they don't take rsvp and the wait for our party would be about two hours. I shook the phone call off, and decided to just go to the location and wait the two hours. Most people wouldn't wait that long, which is totally understandable. However, my brother had just returned from a tour of duty in Japan, and really wanted to try the place out. I arrived at the Southport Cheeseburger and Paradise location, again greeted by hosts with poor attitudes, and waited about an hour and fourty-five minutes. I was seated at a table for five adults and three infants. I understand mistakes happen, but after waiting nearly two hours, a mistake was not acceptable. When I explained that there was an issue with seating, instead of an apology or any response indicating that the problem would be resolved from the host I recieved attitude and a roll of the eyes. My family ended up having to sit appart, and what should've been a nice meal was awful. We did bring our concerns up to the manager, who did apologize, however just laughed it off with the hosts. All I can say is I hope another location is in the near future.
Pros: Some food
Cons: Service, especially hosts