I had the complete opposite experience with Chatham Glass, right from my first phone call to the knowledgeable secretary through to the time of delivery. I called for an estimate for a 72 x 39 mirror for my remodeled bathroom, and was able to get an estimate from the secretary. I went in about a week later to order the mirror with the owner and the estimate I had been given was right on the money (except for a small addition for beveling). My mirror came today and was hung by my remodeler. It's absolutely beautiful!! These people were wonderful and very professional, and the price was great. I highly recommend Chatham Glass.