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Chateau The Art Of Beauty - 2 Reviews - 814 High Mountain Rd, Franklin Lakes, NJ - Beauty Salons Reviews - Phone (201) 891-0077

Chateau The Art Of Beauty

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814 High Mountain Rd
Franklin Lakes, NJ 07417
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(201) 891-0077
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Beauty Salons

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Personal Care

Reviews

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Best

Not sure what the person who gave a terrible review to the salon is talking about. I have been there several times and was always happy. The front desk girl could be a little more...

Worst

I have to be honest. I'm not one to write reviews after going somewhere, but I really felt I had to share my experience with this particular salon. I live in Franklin Lakes an...

great service and cuts! 3/19/2010

Not sure what the person who gave a terrible review to the salon is talking about. I have been there several times and was always happy. The front desk girl could be a little more happy but other then that they are professional, always offer me coffee, tea, or other beverages. They have always accepted my credit card, I have always received a scalp message by who ever was doing the shampoo and the products are always top of the line (i know good hair products). Pros: best hair cut and color Cons: can't find any more

nice cut, terrible service 10/9/2009

I have to be honest. I'm not one to write reviews after going somewhere, but I really felt I had to share my experience with this particular salon. I live in Franklin Lakes and figured this would be a convenient salon and one that offers quality service. I could not have been more disappointed with my experience at Chateau. *unhelpful/friendly front desk woman (when I made an app't on the phone the woman was great, but not the woman the day of my app't) *waited 20 minutes for my stylist who didn't even bother to introduce herself or ask my name and apologize for the wait *never once referred to me by my name the entire time *crappy shampoo-no massage in the shampoo bowl, water in the ears *aren't hairstylists supposed to be good conversationalists? not this one. *doesn't accept Amex or credit card tips *nobody offers water, tea-NOTHING. *the overall environment is very tense and snooty *the staff needs a lesson in charisma and friendliness *they are all dressed so casual they look sloppy and unprofessional *I will never go back. *they don't treat you as a valued customer. they make it feel as if they take your $ and time for granted. this is a perfect example that it doesn't matter how great of a haircut you can give because if you don't give the customer the ""experience"" they're paying for, you've lost a customer forever. don't be fooled by this place just because it was featured on the ""real housewives of nj"" trust me. not worth a penny. p.s.- it's almost 2010. it's time to invest in a website already. Pros: convenient, nice blowout, nice cut Cons: RUDE, not on time, not friendly, didn't even offer water more
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