I had installed a splitter to connect to both cable and internet at the same time, but for some reason, my t.v kept saying ""One moment please, this channel should be available shortly"". Well it never was. I waited a full day to see if it would work. I tried calling the normal Charter office, and like so many others, I got a busy signal. The phone numbers listed in the phone book and on this site were wrong or led me to the same busy signal. However, I called the ""automated machine"" at this number, 1-800-314-7195 and press the keys: 1 for resedential services, 1 for English, 3 for cable box help, and 2 for technical help in order throughout all the menu choices. Right off the bat I was able to speak to someone. Now, It took him about a half an hour to actually fix the problem, but I was still able to talk to someone. It beats a machine. Now, knowing that Charter clearly can't get their stuff together because one splitter makes the cable go out, I would never recommend them. I guess it is as the saying goes, ""you get what you pay for""
Pros: talked to a person
Cons: getting there