I set up an account with charter for tv, internet service, and telephone service for $99.99 a month promo special for one year. The appointments scheduled were no shows, when they did come out installed wrong cable wires. They had to do over, missing days of work. Internet, TV, and Cable TV not working properly. Made more appointments. Took months of relentless calling and appointments, with no shows, not bringing correct equipment. People coming out not fixing problem or did no know how to fix problems. They might fix one problem and destroy another. When calling customer service making appointments, no show, they would make excuses for no shows or failed equipment. First bill was over $60.00 more then the agreement. I had the agreement in writing. If I had not had the agreement in writing, it would have been worse. For almost a year Charter has billed me for more then the amount agreed upon. Every month I call and ask them to call me back to correct the bill, so I can pay the bill, they do not call back, calling repeatedly, they still don't call back. For eleven months now, I have tried to get Charter to make things right. I sent a certified letter to the Vise President and President of Charter to no avail. I have a file folder with over fifty pages of complaints to Charter with their employees names, phone numbers, dates, times, filing complaints. Charter is still billing me wrong. Charter employee stated he would extend the special rates of $99.99 to August 2008. Bill is wrong this month, over $20.00 over. I called Friday, Monday, and today with no call back. They will not give me a name of any person to call back. Can not reach the billing department after trying for an entire day. Now they are reneging on the extension of August 2008, said they never said this. At time had friend listening to their agreement. So I have a witness. Go to www.wikipedia type in Charter Communications to see criticism in free encyclopedia on the internet.