Towards the end of 2011 I brought my pistol to Charlie's Sporting Goods because it was jamming and I thought I'd have them look at it in lieu of paying $75 to ship it back to the manufacturer for warranty servicing. The pistol was a few months old with a few hundred rounds through it. The gunsmith's name whom I spoke to while there escapes me, though it was not the owner Charlie himself. The gunsmith recommended a ""strip and lube"" and that I continue to break it in (break-in period is 500 rounds). During the conversation, I made reference to ""MIM parts"". This fellow said: What's MIM? He clearly new the definition and was being sarcastic. MIM stands for ""metal injection molding"". I was told the fee would be $25. I agreed and left the store with a receipt. \r
A couple of weeks later, I picked up my pistol and noticed the gunsmith had destroyed the finish on about half of one side of the slide part of the pistol. When I pointed this out, he said ""it's painted"". In other words, the coating is one of the factory spray on coatings like Duracoat or Gunkote. I wanted it refinished since they messed it up but Charlie, who was there this time, advised to fire it to see how it is, then bring it back. I agreed. I also learned there was a $10 test firing fee in addition to the $25. \r
A few weeks later I brought it back. They then had it for close to two months. In the interim, I stopped in to check the progress of the refinishing. The gunsmith mentioned in the first paragraph above said ""fourteen weeks"" in a sarcastic voice. I finally picked up the pistol and brought it home. I noticed the finish on the slide was soft, easy to scratch with a finger nail, and smelled odd. A fellow enthusiast, who never saw the pistol, said it sounds like they put bluing on the slide. This was on a stainless steel pistol. \r
A few months later, I brought it to a shop to have the slide cerakoted. It cost me $60 or $65. Sometime after that, someone recommended I request Charlie’s Sporting Goods to reimburse me as it was their fault the destroyed the original coating. I was leaning in the direction of requesting reimbursement but was busy with a number of other things. By the time I got back to looking at the pistol, probably too much time had elapsed to request reimbursement. \r
In 2012 I was conversing with a clerk or manager of another LGS who said ""...if Charlie's there..."" the gunsmithing work is good but mentioned in one way or another that shop does some sub par work (I don't recall the terminology he used).\r
I am writing this to warn people of possible issues within the gunsmith department of Charlie’s Sporting Goods. This review is an honest one and I recommend a person look into their gunsmith shop before bringing their firearm there.