I bought a suit off the rack that needed alterations. Marcos altered the sleeves of the jacket without any problems. The pants, however, were a different story.
For the pants alone, I visited Charlie's 4 separate times. On the second visit, the pants were not ready at the time Marcos told me they'd be ready. I waited 10 minutes and I could hear him working on my pants in the back. I gave Marcos 2 more chances to change my mind about his workmanship. The main problems encountered were bunching in the crotch area and a silhouette that was not symmetrical. My concerns were repeatedly met with excuses about the pattern of pant being beyond his control. On my fourth and final visit, my pants were not ready at the agreed upon time, and he asked that I return an hour later (after I had taken my work lunch to go for the fourth visit). This was the final straw. I told him this was unacceptable and asked that he return my pants immediately. Instead, I waited 30 minutes for him to sew them back up.
In the end, he refunded my money, but refused to let me keep the receipt. He also refused to admit that he was incapable of tailoring the pants correctly, and insisted that this would have happened with any tailor in Manhattan.
Perhaps this pants debacle was because I am a woman and perhaps he is inexperienced in tailoring women's clothes. Regardless, his workmanship is below average for the amount charged and he has no respect for the customer's time.