I have heard nothing but raves from anyone who has gone there, and my husband took a friend there to get his engagement ring. Unlike a Jared's, their peices are really different and they can do custom work and resetting. They are also not high pressure...you can come as many times as you want and look and they are always friendly. We worked with Diane at the Arlington location and we really like her. They also have great follow-up service....I take my ring there all the time to get it cleaned. All of the staff is knowledgeable and so nice.