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Charles Automotive & Tire - 7 Reviews - 12122 Nebel St, Rockville, MD - Other Reviews - Phone (301) 468-8899

Charles Automotive & Tire

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12122 Nebel St
Rockville, MD 20852
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(301) 468-8899
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Reviews

( 5 )
( 2 )
( 0 )
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Best

A few years back, a friend recommended Charles Automotive to me when I needed to get a used Honda I'd just bought inspected. I have taken all of my cars there since. Terms like pr...

Worst

All reviews seem positive

Wouldn't Go Anywhere Else 5/31/2013

A few years back, a friend recommended Charles Automotive to me when I needed to get a used Honda I'd just bought inspected. I have taken all of my cars there since. Terms like professional and friendly and honest don't begin to tell you what it's like to deal with these guys. Their work is great, they turn jobs around quickly, they tell you exactly what you need and don't try to sell you things you don't need - I have every confidence in them and if you take your car there, you will too. more

Good service and the car was delivered on time. 5/31/2013

the service is good, I only have a concern about the cost. It cost $800 to replace the engine's knock sensors. The service was done on time as promised and the check engine light did not come on . more

Good Service, Fair Price 5/2/2013

Friendly open staff provide a range of services and offer good customer care. more

Always a pleasure 4/29/2013

Charles automotive is a friendly diverse group of folks that you can trust. They are all friendly and helpful, and don't pressure you to do additional work other than what you came for. Their waiting area is clean, cozy, and full of nice snacks and a fancy coffee machine, and they have free wifi. I only give the total experience a 4 out of 5 because the wait was a little longer than expected for an oil change. But fortunately I was working in the waiting area so was not in any rush. more

I wish doctor's conducted themselves like these folks 4/8/2013

Here's what you won't find here,,, the oh so familiar attempted upsell of add ons like you get a the chain drive thru oil change places. Here's what you will find,,, candor, honesty, and advance warning of work you should expect/plan for in 6-9-12 months or miles along with a "you don't need to do this now." Also, everything is explained to you in lay terms so you have understanding around what's wrong and maybe how it may have happened ("some time's w/ new teen drivers, we see the following,,,") so that you are left with a teachable moment when you get home (or threat if you're old school -- appealing!). I wish doctors were even close to this thorough , , , this was I would not have to spend hours self diagnosing and asking probing questions when I get drive by attention/service. After my mechanic of 25+ years had the nerve to retire, it took me 10 years to find one that I trusted as much. A great team! more

Great customer service. Doesn't do any work that doesn't need to be done. great cust serv, does not do any work doesnt need to be done 4/8/2013

I've been taking my car to Charles Automotive since 2005 when I moved to Maryland. I take it in for a real major check up at least annually and maybe one more time in the year if needed. They don't do things that don't need to be done. I'm not a car expert and if I suggest to check something and they know that it doesn't need to be fixed, they don't do it. I'm always very pleased with the outcome. I don't work very far from the shop so I bring my car in, they take me to work, and they pick me back up to get the car. The customer service is nice. Charles Automotive knows my car so well that I won't have to buy a new car for a while. They keep it running for me. more

Nice experience. 4/4/2013

Everything about the visit was great. more
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Additional information

  • Neighborhoods:

    North Bethesda
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