I eat at Charcoal frequently. I happen to work in the area so I drop by there for lunch at least once a week and for dinner on Friday evenings. I wasn't a fan of this place when they first opened (food would take too long, come out overcooked, etc..etc..) BUT, in the last 2-3 months this place has become one of my favorites. The servers are always friendly and attentive and getting my drinks refilled is never a problem (even when I only decide to drink water!). The drinks from the bar, while not the most inexpensive, are very strong. I've tried just about everything from the menu at this point and I have to say that I've loved most of what I've had. The cajun ribeye I had a couple weeks back was to die for! The kobe beef appetizer is also wonderful. The salmon is served just right with a nice small side of a very tasty salad. The burgers here are great! They come with sweet potato fries, which I didn't think I'd like since I'm not a fan of sweet potatoes, but they are good! Oh, and they let you substitute the sides if you prefer something else at no cost so you can get your burger with a small salad if you don't want the fries. These are just a few of the items I like on their menu. Have I mentioned that I eat there a lot? This place has a great vibe, good music (although loud on weekend nights), casual, decent prices, and deserves the 5 star rating I gave it. I had a hard time believing all these negative reviews especially since I haven't dealt with most of those things since the place first opened. Then again, people are much quicker to write negative reviews than good ones which is why I thought I should. I would hate for someone to miss out on this place just because some of these reviews on here. Oh and make sure to try their chocolate lava cake for dessert!
Pros: Food, Service, Ambience (love the dim lights and candles throughout)
Cons: Music on weekend nights does get very loud, wait without a reservation on the weekends can also be a little long