I'm responding to these reviews to set the record straight. Digital Playroom, Inc. was started in 1992 and was a great company that I wish was still around. We developed many personal and business relationships that still exist, and 99.9% of our dealings were all great and positive (it's impossible to please everyone). The business took off like a rocket, growing and peaking at with about $4, 000,000.00 in annual sales. All was well until around 1999, at which point sales started declining due to factors such as MARS Music (who ironically went bankrupt in 2002), a slowing economy and many factors. When September 11, 2001 occured, I feel that day was the beginning of the true end of Digital Playroom, Inc. We never seemed to be able to recover our business after that day and sales started declining even more rapidly in each consecutive year. Our sales shifted from our original primary niche of local and mail order to the exploding internet and became one of the many " Buy It Now" websites. Sales were up and down until around late 2007, at which point we, like a majority of businesses and individuals, were caught up in the housing bubble fraud bursting. Our sales diminished to a new low point and several of our large receivables were unable to pay us because they too were in the same boat as a lot of us were. It was almost impossible to borrow money and most Americans were struggling just to get by. They either didn't have any money to spend, or if they were fortunate enough to have any cash reserves, they were going to hold on to it.
Now on to TamiS2335 and arosstor.
1) Tami's guitar was on backorder from ESP and she did receive it a few weeks after the date she posted this review. I'm sure she just forgot that she had written her negative review (which I did not know existed until I read it a few days ago) and never got around to changing it. I talked with her after she received the guitar and her son loved it.
2) arosstor is correct about everything except he wrote the check to the company, not me. He is a GREAT GUY from Canada, and perhaps didn't understand the difference between a Corporation and an Individual (obviously to him, who cares what the difference is). I'm not here to debate with anyone whether a Corporation is morally right or wrong, but it is a legal entity allowed in the United States. When arosstor paid for his Oasys, Digital Playroom, Inc. had several of its large receivables defaulted on and that was the final nail in the coffin. Arosstor was kind enough to allow us to start re-paying him with scheduled payments that we could afford, but the business got to the point where it could not go on anymore and was forced to closed permanently.
In closing, my partner and I both lost everything we had worked building up for 16 years. We lost our houses, cars, health insurance,retirement funds, lifestyle, EVERYTHING of material value except our loved ones (thanks and I love you honey!). Perhaps arosstor and Tami would call it poetic justice, but the fact is that no one forced us to start a business. We fully knew that over 80% of new businesses fail, and that is the risk one takes when you start one. Even companies that have been around for years (see GM, Circuit City, CompUSA, ect) can fail as easy as a small business. As any business grows, its sales increase, but at the same time exposes itself to more risk factors such as larger receivables and higher operating expenses. That risk culminated on us when several large receivables were unable to pay us because they had no more money (because they were unable to collect the money they were owed), and we in turn were unable to pay what we owed.
But the plain fact is that we never set out to cheat anyone intentionally and I truly do regret if we have hurt anyone. If we could go back to the past and do it all over again, believe me, I'd do a LOT of things differently and would want ALL of us to end up prospering.