Remember the scene in ""Pretty Woman"" where the snobbish sales people wouldn't let Julia Robert's character shop in their Rodeo Drive store? We weren't scantily clad, wearing thigh-high boots, or doing anything that would belie our genteel Southern roots, but the end result was the same: haughty, disinterested, sales staff. But why? We were fairly well dressed, not to the nines, but acceptable LA casual chic. One of us carried an authentic Chanel bag, the other wore authentic Chanel sunglasses. We were particularly interested in the Les Esclusifs fragrances, which are sadly not available near our home. After we'd been looking for a few minutes, a Chanel staffer asked if we were seeking anything in particular, then, before we could answer, rushed away to help some obvious tourists select a Glossimer shade. (One of that group was actually testing the new Exceptionnel mascara on her own lashes directly from the display tube, unaware that there were disposable wands available to avoid contaminating the entire tester. Eeek.) After narrowing our fragrance choices down to two main contenders, we were ready to discuss a multiple purchase and shipping. But with whom? All visible staffers were standing near the bags counter, watching another customer fret over a decision between a white flap and a black bucket. After waiting almost fifteen minutes, we elected to leave, empty handed. On our way out, we admired a lovely sautoir with charms that was displayed atop the accessories counter. Our murmurs of ""stunning"" were met with a sharp ""yes, it is"" by a suddenly eagle-eyed staffer who rushed over, apparently intent on keeping us from snatching a trinket on our way out to Rodeo Drive. Despite the beautiful items in this glamorous store, we prefer to shop where the staff is friendly, helpful, and blissfully non-insulting. Our local Neiman Marcus and Saks may not have the full collection, but with the option of special orders, that's a chance we're more than willing to take.
Pros: Beautiful shop filled with a wide selection of lovely Chanel items
Cons: Sales staff from ... well, you know