Chad's has forgotten that good restaurants are about good service, which they severely lack. The waiters and waitresses are constantly put off by your requests, they have terrible manners, and they practically don't listen to what you want.
As a restaurant that serves a fairly priced meal, but at a decent quality, they forgot that the food isn't the only thing people are coming for. Hence why I believe they consistently have no tables filled when we go.
Today was the last straw for me, and I will never go to Chad's ever again. Today, I ordered a house salad (menu price $5) and asked if they could add some shrimp to it. A good lunch that fits my current diet. Untold to me, they decided to charge $19 for this meal. What a crock and a joke. They have a full shrimp meal on the menu that is only $12. Now you might say, the quality of the food and the willingness to customize.... bla bla bla. It was not cool, and a total chump move.
Not only was my waitress a complete coward about dealing with the situation, the fact that the manager finds that sort of behavior in any way ethical is just totally sad. If you're going to charge a customer $20 bucks for a salad with shrimp on it, then tell the customer you're going to charge that before you hand them the bill.
I have yet to ever go to the restaurant and have a good experience with anyone on their staff, and the food is just ok.
If I were you, avoid this restaurant at all costs, its not worth spending your money on these kinds of people. Walk across the street to Old Chicago where they know how to treat a customer to a great meal with a great attitude.
Cons: Bad service, avoidance when things go wrong, mediocre food