The customer service was always one lady, she appeared to be the office manager as well as the billing person and the authority speaking in name of Century Propane. For several years, I would call Century Propane, they would deliver, regardless of anybody being home or not and leave a bill on my door. I would mail check payment. One day, Ms Office lady decided that she wasn?t going to send a driver unless I was home?!?!?!? After several attempts and not understanding AND not being able to speak with a Manager... Oh wait, she did let me speak with Brian (who introduced himself as the manager) Century Propane came to my home while I was at work, and left a PAST DUE YELLOW SIGN on my door, meanwhile my home was on the market for sale...WoW! The problem was, there WAS NO PAST DUE BILL, but she made sure she told the driver absolutely not to deliver unless the gas was prepaid AND the amount on the bill was paid first!! After I came home from work and found this sign on my front door without even having a PAST DUE with Century, I decided that was enough of this lady?s ""Customer Service"" and decided to pay them to pick up their tank, as long as I do not have any further dealings with Century. When the gentleman picked up their tank, he agreed that they were having too many complaints about this lady.