I called and spoke with Charlie explained a problem I was having with a Sub. He made me aware of issues with that brand and provided me with guidance. I followed up with a call to the manufacturer who decided to stand behind their item. I was very impressed that he took the time to ask some questions and gave me good advice. He was looking out for me not just his financial interest. I will be taking a receiver to him for repair as a result of his honesty.
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