This weekend my wife told me about her experience with Celebrity Beauty Supply.
Thursday 2/16/12 She purchased a cuticle trimmer at their Cooper Hill location. She works near their store and to help keep our money in our community as I always preach she decided to start shopping there. The item was only $.99 cents. (Good price?) That night she tried the tool out, it would not cut her cuticle, thats right a cuticle. My wife returned the item the next morning. The lady in the store refused to take back the trimmer, a health issue, my wife had touched it.
My wife politely explained she had purchased the item less than 24 hours before, it was defective, please give her a new on. Again the store refused. Now 99 cents even in this economy will not break anybody. The principal of the issue is now the problem. She asked to speak to the manager, the young lady got out her cell phone called the owner? Explained the situation and then told my wife, Sorry they would not exchange the item, give her a new one or her $99 cents. Really? Needless to say the trimmer went in the trash. The complete failure of this store over $. 99 cents? Plus tax.
As I recommend the store to my wife after reading all the glowing reviews. (Opp's my bad)
I had to take the time to write this review.
My wife and I believe strongly in keeping our money in the community at locally owned stores, but not this one.