The administration is almost criminally incompetent. They can't communicate with my insurance company or my pharmacy. Every time I want to get a prescription renewed, my pharmacy can't get in touch with them and I have to call them myself. I was told that they took my insurance, but for months, I got bills. Turns out they had never contacted my insurance company after I asked them to. I made hours of phone calls just to establish that. Once, my pharmacy tried to contact them for two weeks with no response. When I called the doctor's office, they lied and said that they had never heard from the pharmacy, and that a different doctor was supposed to be prescribing me my medication (also not true.) Don't depend on these people to get you the meds you need - they can't handle it.