To say their customer service is lacking is an understatement. On an absoultely dead Wed night their staff was slow, rude, and surly to say the least. We were waiting for our party of 15 to arrive, so some of us headed to the bar to start drinking. Everything was fine until the fat, little, grumpy old manager got upset that we were ordering drinks at Happy Hour prices. So, we told him to close out our tab and we'll go sit at the table. I don't think Casa De Carlos ever heard the time honored saying ""the customer is always right."" No, at Carlos' House not only is the customer wrong but the staff takes it upon themselves to lecture and berate their customers who happened to be confused by their utterly inane (and unwritten) happy hour policies. At the table, we ordered our food and continued to drink (now at full price) .. and what do they do? They seat a family with 4 small children next to us. Probably not a good idea to have toddlers around a bunch of drunk adults, right? Especially when you have the rest of the big, empty restaurant to seat them. Well I guess they didn't take that into consideration because they sat another family nearby soon after. We ate, drank, blew out the bday cake, and tried to have a good time anyways. But by 9 pm they cleared off our table, turned off the TV's, and dimmed the lights. A hint to leave because they're closing?? Nope, turns out the place doesn't close til 10pm! There are two types of Mexican Restaurants: Mexican and MexiCants. With terrible service, not so great ""authentic"" food, and high prices ... Carlos is the latter. Save yourself the headache and money and just go to El Torito.
Cons: WORST SERVICE EVER!!!!