For all those New Yorkers who are saavy and know where to look for your best deals in this city, Carsten Institute is your place to go! I have been a faithful client for the past five years now and NEVER have I had one complaint about them. As soon as I step foot inside the salon, I'm greeted very kindly by the receptionist (who knows me by name now of course) and quickly accomodated to the first available stylist. I know hair. I have very difficult and unruly hair, and not to mention the fact that I have colored it every color in the spectrum. The supervision bestowed on the students from their chaperoning teachers is very evident, with them walking up and down the aisles assisting any student with a question. I have been very blond. I have been golden blond. Never had an issue and always had different stylists! However, there is an issue. People such as the one below seem to forget that CARSTEN INSTITUTE..IS AN INSTITUTE. A school is going to have students that are novices at their craft, yet the key is the correct supervision and education, which I must say has most definitely been instilled. The student must design a ""headsheet"" or in other words a blueprint for the angles of the haircut. These aren't just haircuts done on a simple whim! Also, stylists always need some visual aid in order to accomplish the desired look. This is necessary so as to better convey what can get lost in verbal communication.
I never intend to offend, however @ 9111I'd like to share some thoughts. You are a very seemingly boorish and racist with your mindless slurs. Honestly you should contemplate what you will say before it exits your mouth. The fact that anyone is Russian plays no particular role in her interaction with you. If you utilized it as an identifier, you should try and find out her name first. Secondly, if you have such high, and meticulous standards for as how your hair should be cared for, then your best bet is not to go to a cosmetology SCHOOL for your services. If I am not mistaken, you sign a waiver as a sign of your consenting to be treated by a student. You are clearly aware that if anything is to occur if befalls on your shoulders, not theirs. They are there to learn, and you are a client AND a model. Management has always treated me in the most impeccable manner and I have seen them deal with difficult customers such as yourself a few times. Quite frankly I don't know what you expect back if you're not content. Your refund and a scratch-off? or a free car? She gave you back what you initially gave her so you could use that money at your discretion in seeking services that you wouldn't be able to find elsewhere for that price.
If you want to get a fabulous hair experience, you must do the following and I promise you you will not regret it!
1) Come with an open attitude, and also a bit of patience, and good humour.
2) Bring pictures of exactly what you want. If there is no exact match for it.. bring one that shows the color and another that shows the cut you'd like. That helps them a great deal!
3) Make sure that your hair is healthy and strong enough for whatever chemical processing (hair coloring, perming, or relaxing) If you have fine hair, or very few hair strands on your head, it's probably not advisable to get triple color processes (i.e. to be blond)
4) Make nice, constructive suggestions. A nasty client may intimidate the student and perhaps influence the outcome of your haircut !
5) Relax! and enjoy the kind treatment of the (usually) outgoing, chatty, eager to learn stylists! They give FANTASTIC ( dare I say miraculous because they scamper my headaches away!) scalp massages during shampoos, and weather-defying blowdry's!
Lastly, it is a business, and a very good one at that. You can't find service of that calibre anywhere in NYC at those prices! Especially using the Earth-friendly and brilliant products of Aveda! It's totally a win-win. You're hair and wallet will be VERY happy! =D
Pros: Professional, very friendly, close attention to client needs
Cons: takes a bit more time since stylists are still learning!