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Carpet King - 0 Reviews - 1815 W River Rd, Minneapolis, MN - Carpets Reviews - Phone (612) 588-7600

Carpet King

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1815 W River Rd
Minneapolis, MN 55411
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(612) 588-7600
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Main categories:

Floors , Carpets

Related categories:

Home & Garden

Reviews

Editorial review from Citysearch 10/24/2013

I agree with the other bad reviews for Carpet King. I had a similar experience. I ordered carpet through a home consultation and asked for the pad upgrade. A purchase order was given to me with only the total price, broken into two payments. There was no detailed receipt from Carpet King showing the price of the carpet, price of the pad, square footage and labor cost. I thought I would get the receipt with this information with the carpet installation, but did not. I have my doubts about the pad being 'deluxe'. The floor with the carpet on it is just plain hard! . My salesperson never called to check on my project, only emailed me back when I asked for a receipt with the amount broken down. That's when I started getting the run-around. She asked the corporate office to send one, but all I got was a copy of the original purchase order. I emailed her several more times and got different evasive answers. That's when the hairs went up on my neck and I started feeling like something wasn't right. I called her several times and finally got her on the phone and she offered to have her manager call me. He called me, I wasn't home but I called him back within an hour. Left a message and he never called me back, so I called the next day and he never called again. Finally I called the corporate office and spoke with Guliani, their customer service person. This is the same man who is mentioned in many other poor reviews of Carpet King. He was very short with me and said that Carpet King never gives receipts with the amount broken down. Seriously? What are you hiding, Carpet King? I paid for the carpet and just want to know what I paid for. Guliani could use some lessons in customer service, that's for sure. Bottom line - Dealing with this company left a really bad taste in my mouth. If you buy from them, insist on a detailed receipt showing the square footage, price of carpet and labor. If they don't give it to you, walk away and go down the street to Home Depot. I wish I had. \r View Less more
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Additional information

  • Neighborhoods:

    Hawthorne, Near North
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