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Carolina Cleaners - 6 Reviews - 2214 Nelson Hwy, Chapel Hill, NC - Dry Cleaning Reviews - Phone (919) 408-3322

Carolina Cleaners

2214 Nelson Hwy
Chapel Hill, NC 27517
(919) 408-3322
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Main categories:

Dry Cleaning


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All reviews seem negative


This is the first experience that has prompted me to write a review EVER. I had 2 RED silk knit sweaters cleaned here. When I returned home with them, I found tons of BLACK sweate...

Horrible cleaning, horrible customer service, zero stars! 5/3/2008

This is the first experience that has prompted me to write a review EVER. I had 2 RED silk knit sweaters cleaned here. When I returned home with them, I found tons of BLACK sweater ""pills"" all over it, and some chemical stains on one. It looked worse than if I had thrown it in my washing machine! One I was able to lint roll off the pills, the other had fabric that the pills wouldn't come off as easily. I brought it back, and they redid the sweater, well sort-of. When I came to pick it up, there was tons of pills on the inside; they had just bothered to pick the outside pills off. They also managed to snag the sweater (only worn once ever before the cleaning and snag-free). When I inquired about refunding the cost of cleaning the sweater, the manager got angry at me and accused me of having caused the snags and the stain. He also sarcastically said, ""sorry, we didn't think to clean the inside!"" Well, they put them there in the first place, since it was clearly a different color than the sweater. Finally he agreed to credit me for the cleaning, and when I told him I wasn't ever returning and that I wanted cash, he slammed some cash on the counter and said ""there!"" Cons: lousy cleaning, lousy customer service more

Apalling service, fraudulent manager and extremely poor customer service 11/7/2007

On the morning of Oct 22nd, I dropped off 5 shirts, a pair of trousers and a suit for same day dry cleaning and ironing. After collecting the garments at 6:15 PM, I noted that they had not been cleaned nor pressed. The shirts were crumpled and creased and had clearly not been ironed. I returned to the store at 7:30 PM and when I brought this to the notice of Tim (an employee), he refused to acknowledge the lack of ironing and did not honor a refund. When I Cons: Extremely poor service, fraudulent management and very rude staff more

Take your clothes elsewhere 5/5/2007

I have been a customer of Carolina Cleaners for over 4 years with minimal problems. However, they recently lost one of my most important dress shirts and they're acting incredibly unprofessionally and, I believe, unethically. It has been 3 weeks (during which I had a job interview and needed the shirt - they knew this and still didn't care) and they have only returned one of my numerous calls. I was originally promised they would buy me a new shirt but recently one of their managers said they were only offering a depreciated value for the shirt. Depreciated value??? You have got to be joking. I have repeatedly asked to talk with Charlie Nelson, who supposedly manages the business. However, he has failed to call me back and always seems to be missing when I actually reach someone. If this is how they treat a loyal customer, think about how they treat someone new. Pros: Easy Location Cons: When something goes wrong, they treat you terribly more

I would strongly advise you to avoid this dry cleaner His business is Very Unprofessional And Takes No Responsibility For His Mistakes 4/14/2007

This is with out a doubt the most unprofessional businesses in the triangle of North Carolina. Pros: There are no Pros about this merchant or the way this merchant handeled this concern. Cons: Rude, obnoxious, unprofessional, more


First, they lost one of my shirts and it took over a month and several trips to the main plant to get re-imbursed. Then, the quality of cleaning became worse and worse. My white shirts came back dirtier than when I sent them in, with scorch marks and grease stains. They also looked like they were pressed by a blind primate using a waffle iron. ""Re-dos"" didn't come back much better. Pros: Fast turnaround; cheap if you pay for membership and they remember to apply discount Cons: Please read my comments more

price gouging 12/15/2005

Took 10 shirts to be cleaned and it cost mee $60.00! They said that streatch shirts (shirts with lyrica) had to be treated specially (ont the order of 7-8$ a shirt). Don't waist your money, take your garments to the cleaners accross the street. more
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Additional information

  • Neighborhoods:

    Downing Creek