This is the WORST company I have ever done business with. DO NOT RENT FROM THIS STORE! I rented a movie on AUG. 9th, 07 and returned it AUG 11, 07. The manager, Shelley, called me and told ME on Aug. 21,07 that I had not returned the movie when I to her that I had and was positive about this she proceeded to yell at me and tell me "Well we certainly haven't lost it because we are not in the business to lose movies and you are paying for it." and then HUNG up on me?! I will never do business with this company again and be sure to let everyone know in town how horrible Carolina Video is.