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Carolina Air Inc. Heating & Cooling - 49 Reviews - 3700 US 15 501 Hwy, Carthage, NC - Building Heating & Air Conditioning Contractors Reviews - Phone (910) 947-7707

Carolina Air Inc. Heating & Cooling

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3700 US 15 501 Hwy
Carthage, NC 28327
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(910) 947-7707
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Reviews

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Best

Technician Andy did a professional job and took time to ensure all problems left by another company were corrected. Great Work. Thanks for the professionalism.

Worst

I was sold on all the great features explained to me by a Carolina Air sales person on installing a high-end replacement HVAC system with humidifier and electrostatic air-filters....

An ongoing expensive mistake 2/21/2014

I was sold on all the great features explained to me by a Carolina Air sales person on installing a high-end replacement HVAC system with humidifier and electrostatic air-filters. About $10k. The humidifier took a few visits to get operating. Little did I know every corner on the humidifier install that could be cut was. Saddle valve into plastic house plumbing pipes, outdoor temp exposure for their poly tubing, saddle breaking during x-mas break flooding water, incorrect electrical install, and the worst: this has resulted in a constant leak for 2 months with water bills of $180/month AFTER the they replaced the saddle valve. This as an amateur install job at best. I will gladly remove this review if they fix it and pay for the water. I just called 3 times to talk to someone and was disconnected 3 times in transfer. Wow, frustrating experience all around. I'll be glad when it is finally over. more

The service was very professional 12/31/2013

Technician Andy did a professional job and took time to ensure all problems left by another company were corrected. Great Work. Thanks for the professionalism. more

Totally professional and knowledgeabe 12/15/2013

Sean Jordan reviewed my ductwork situation and told me it was optional rather than mandatory. I really appreciated the fact that he was so honest and straightforward in his appraisal. After some consideration, I went forward with the project and was totally satisfied with the results. I would highly recommend Carolina Air for any heating and cooling needs. more

Excellent job by Keith Nathan 12/9/2013

Through Am Home Shield, got Carolina Inc. involved for a gas leak on my AirCo unit on the attic. Keith came, found the leak, fixed it and fixed 2 other problems he discovered. Got full explanations about everything. Great job well done and quickly. Thanks Keith ! more

Stacey Hall is an awesome technician and customer service is great! 11/14/2013

We Realized something was wrong with our Heat Pump, on the coldest morning we have had so far, this Fall, and decided to called Carolina Air, Inc. for service. Stacey Hall was the technician that answered the service call. This young man was so Awesome, very knowledgeable, and very nice and polite. He was helpful in explaining what he had to do, why he had to do it and what the costs would do. I cannot express how pleased we are with your service and your technician. Thanks so much. We will use you again. more

Great Communication with Beth 11/6/2013

I needed a complete new system (unit/ductwork). They were quick to give me an estimate and the unit was installed within a week and a half. Very professional installers. They even drug an old air handler as well as a water heater that was left in the crawl space for years by the previous owner. What a blessing! Had to address one minor issue and Efren one of the service specialist was sent out - he was awesome did great work and took pride in it. Beth in the office was always gracious and promptly organized and brought everything togther. The only concern I have that may not even be related to the change over of systems is that my electrical bill has jumped $35.00 + per month since installation which is a little surprising. more

Install of system (follow) 11/5/2013

After the installation of a unit a follow up visit was required to verify (inspect) the work. Not only did one shortcoming get address and quickly fixed, the tech (Stacy) saw a leaking pipe on my plumbing and was sure to bring it to my attention. He provided me advice in addressing it that saved me a huge expense and headache. Attention to detail all around. Good people doing good work, thanks! more

Thank you to an Exceptional Employee of your organization! 10/30/2013

Words cannot properly express the fantastic job Ben did on my heating and cooling system this morning. I explained my concern and he instantly had an idea of what the problem was. After checking, he was right on target. He did a fantastic job and put an old lady’s nerves at ease. Thank you and kudos for doing a marvelous job. more

To the CEO and Managers of Ms. Christa and Mr.William Nathan Keith 10/1/2013

To whom it may concern: I would like to COMMEND Christa and Nathan for setting the standard in customer service and service call request and completion. Christa received my request from American Home Shield (AHS) and promptly called me and made an appointment to have my cooling and heating units serviced (1st time serviced). I'm a new customer with AHS and it's very hard to trust people in and around your home. Christa reassured me that I had nothing to worry about and that all staff with Carolina Air are very professional. SHE'S RIGHT!! :-) Today (1/10/2013); Nathan, the service person came to my home at 1169 Andrews Court, Creedmoor, NC 27522 and took very good care of me and my family by servicing my heating and cooling systems to the Task, Conditions, and Standard! He is a professional and is very knowledgeable about his job and treats the customer with Dignity, Respect, Care, and Concern. I would like to pass these compliments to their higher headquarters, because they deserve to be recognized and commended for a job well done. These two employees are "True Professionals"!! Any company or franchise would desire to have them, and prosper with them on their team! Thank you Carolina Air, Christa, and Nathan for taking care of my family and me. God Bless! more

3 Years and going strong 9/28/2013

I have had my unit for 3 years now and have been very pleased with the service. Laura is great and Bobby V is very knowledgeable. He took his time and took pride in his work. more

Fantastic customer service! 8/23/2013

The day after we purchased our 14 year-old home, we realized that the a/c unit serving the upstairs had stopped working. Our home warranty sent out Carolina Air and that was the best thing that happened to us in this experience. Our technician (Roger P. ) found 2 leaks and no freon in the system, so we decided to replace the aging system rather than put a temporary fix on it which would still be fairly costly. Gary, the owner, was kind enough to waive the service charge that day and he also had Roger do a small patch job/freon fill-up just to tide us over until the new system was installed. Both were unexpected but much appreciated! Roger provided great service, as did the technicians who installed the unit a week later (Jesus and Carlos) and Gary himself came out a week after that to check the system. The service from beginning to end was top-notch and really turned around what was a bad discovery as new homeowners. The demeanor and presentation of everyone at Carolina Air made us think this is a local, family business that prides itself on outstanding service. To learn that they are actually a much larger company is quite impressive, as it is often difficult to maintain such high service standards throughout a larger crew. Nice work, Carolina Air. We will definitely be trusting you to maintain our system for years to come. Sincerely, Karen and Dave more

service survey Bobby Vredenburg 7/24/2013

Bobby was very helpful and professional. He did an awesome job more

Air Conditioner Repair 7/23/2013

Thanks to technician Bobby V. For providing professional and prompt service repair of our upstairs AC unit. Bobby took the time to explain the diagnosis and repair while providing preventive maintenance tips. He ensured I was satisfied with the operation of the unit prior to departure. Wearing protective overshoes into our home was also an added value to great customer service. Carolina Air is now our 1st choice for future heating and air service. Sincerely, Pearlice Diggs more

Air Unit Tune Up 7/20/2013

Had Carolina Air Inc. out to work on air unit. The tech, Bobby V, was awesome. He went over all components and explained what each did. He got the unit serviced and cooling again. He add several suggestions from improvements and gave me multiple options to go forward with. Overall I am very pleased and would definitely recommend Carolina Air and Bobby for you unit repairs. more

Bobby V. was EXCELLENT!!!!! 7/9/2013

It is nice to have a Professional that really knows his field.....Thank-you Carolina Air..... more

Excellent 7/2/2013

Fast, excellent service more

THRILLED with NATHAN! 6/26/2013

I use American Home Shield and sometimes when you call them, you never know what you're going to get. I had a leak in my crawl space from my air conditioning unit and I had Nathan from Carolina air out first thing in the morning. He told me exactly what the problem was, informed me of every step and fixed it within 30 minutes. He was knowledgeable, friendly and prompt. Thank you Nathan and Carolina Air for providing me with a quick fix to a stressful problem for me! more

Great support in a timely manner... 6/14/2013

Excellent support by Laura... She was so helpful when our part was mis-ordered by mistake. She got right on it and track part down and had service department install it first thing next morning. She also discounted our service for the mistake. Mistakes happen to all organizations but Carolina Air resolved issue immediately and we were satisfied by the professional service. Thanks for all the understanding... more

Outstanding! Amazing! Unparalleled! 6/1/2013

Words cannot describe how grateful I am for the talent and heart of Bobby and Tony! I have a home warranty system. My AC stopped working. The warranty company chooses who comes out to look at your unit. They sent a company out that was here for 15 minutes. He said that I had a leak in my coil and that I would need a new system. The warranty company said it was pre existing and wouldnt cover it. I cant afford an entirely new AC and heat unit. I didnt trust the first company and asked for a 2nd opinion. Bobby from Carolina Air came out to look at it. Bobby didn't leave after 15 minutes. He took the cover off and explored the unit, thinking it was more than just a leak. He spoke with his supervisor (Tony), who has been working in the business for over 20 years. Tony had an idea that they might be able to fix it. They both came out on Saturday morning to go through the unit again. And, they were able to fix it! They cared enough to spend the time to try to really narrow down the problem and fix it. They could have easily agreed with the technician for the other company and said that I needed a new one. Then proceed to sell me one. That would have been a good bit of commission. But, they did what they would want someone to do for them. It is very rare to find a company like this. One that cares for you like family. I will never use anyone else and I will recommend them to anyone who will listen. If you are wondering if you should use them...YES!!! How could you even doubt it after knowing what they did for me. I am sure they will take care of you like family as well. more

Great Company! 4/23/2013

I was totally satisfied with Carolina Air when they installed a completely new HVAC system in my home in Pinehurst. They were courteous, clean and quick in all aspects from the first visit to the installation and even a follow up visit to make sure everything was working well. I highly recommend them. more
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Serving Greater Carthage Area

Owner Message

  • Welcome To Carolina Air, Inc. Our constant focus on customer satisfaction with honest, accurate and safe practices is what has allowed Carolina Air, Inc. to remain successful for 10 years. We have four service technicians and six mechanics, all hand-picked, “home-grown”, and highly skilled to meet all our clients' needs. We are available 24 hours, 7 days a week for emergency repairs and are fully licensed and insured to guarantee your protection at all times. You can trust that your request will always be handled in a manner that is respectful of your property and that you are fully knowledgeable of any and all services or repairs before, during, and after the work is done.

Additional information

  • Hours:

    Monday: 8:00 AM - 5:00 PM; Tuesday: 8:00 AM - 5:00 PM; Wednesday: 8:00 AM - 5:00 PM; Thursday: 8:00 AM - 5:00 PM; Friday: 8:00 AM - 5:00 PM; Saturday: Closed; Sunday: Closed
  • Payments:

    Master Card, Discover, Visa, American Express
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