I've been to Carmine's in Lincoln, RI 4 times. The first 2 (May 07) went well. The food is very good, family style, with generous portions. The last 2 times Ive been there (June, Sept 07) mistakes were made that will keep me from returning. Both times, I ordered the veal parm and received the chix parm. The 1st time the mistake was made, I was in a hurry and did not want to wait for a replacement. I asked if maybe Carmine's could provide me with desert on the house. The assis manager came to my table and apologized, saying that they had been having problems with a new chef, making errors. I got my free desert . So I recently went back and the service was terrible. I had to wait 45 min for a table (but this was expected as it was prime time). the bread came very late. All the while, the waitress blamed the busboy for not bringing the bread out (instead of just getting it herself and talking with him privately). Then, for the 2nd time, I received chix parm instead of veal. At 1st, my waitress said, ""No you ordered the chicken parm."" I said that I did not and saw her write down veal on her pad. She looked at her pad, realized her mistake and apologized. After 1st discouraging me from getting a replacement(saying ""Its gonna be a while"")she took the chix back.I noticed the assis GM behing the bar and spoke to him, telling him that this was the 2nd time I ordered veal and got chix.He apologized, said that the entree was on the house, and offered desert also on the house.My waitress came back, I tried to tell her about my convo with the AGM, but she kept talking over me.She said how all the staff in the back were enjoying the chicken. She mentioned that ""the managers dont have to know about this.""I told her I had said something to the manager. She apologized for her mistake and, since I had spoken with the AGM, she did not charge me for the replacement veal or desert. The bottom line tho, is that I would rather not have this happen. and twice no less.
Pros: good food, family style
Cons: service, some food was cold