I went to the Carlton for two nights and I am happy to say that I would consider going back. First of all, we were greated with a room upgrade, and the woman at the front desk wrote down her name to call her if anythign was wrong. The hotel has been rennovated, so it is nice and clean. The restaurant is really really great, both as atmosphere, as well as for the food that is offering. Overall, the service was amazing. There were a couple of glitches, but the manager made sure to call and apologize. Highly recomended; I have been to many hotels in NY and while this is not the best I have been at, it is certainly one that I would consider going back to.
Pros: Service, Restaurant, New/Clean Rooms
Cons: Slight AC unit noise