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Caring Hands Animal Hosp LLC - 13 Reviews - 11817 Bee Caves Rd, Austin, TX - Veterinary Services Reviews - Phone (512) 263-9292

Caring Hands Animal Hosp LLC

11817 Bee Caves Rd
Austin, TX 78738
(512) 263-9292
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After moving to the Lakeway area, I asked some neighbors if they could recommend a good vet. Caring Hands seemed to be the unanimous recommendation. My pets are part of my famil...


We have a diabetic kitty. We have been administering insulin to him for years, and he is doing fine. He had a health issue that required an overnight stay at Caring Hands. As...

Extremely Happy with Medical Care 6/8/2011

After moving to the Lakeway area, I asked some neighbors if they could recommend a good vet. Caring Hands seemed to be the unanimous recommendation. My pets are part of my family, and I was pleased to read that only Caring Hands is a AAHA certified practice in the area which my previous vet told me to look for.\r The staff and doctors made my pets and me feel right at home on our first visit. Thank you CHAH for making our choice in vets crystal clear. We will be back and will tell others about our great experience. more

Wish Caring Hands Continued Success 11/7/2009

Caring Hands Vets and Staff, thank you for making the move of my animals so easy. I enjoyed a 5 year relationship with Caring Hand while living in the Austin area very much. My animals 2 dogs (Homer and Ralph) and 1 cat (Margo) were always treated with the animals health and well being foremost. As an animal lover and pet owner I was treated with compassion and respect. The veterinarians and staff at Caring Hands were certainly up to speed with the latest treatments and technologies available in the treatment of my animals. My animals were always well cared for while boarded there and always looked forward to their visits and the treats that came at the end of the visit. I would recommend this clinic to anyone who wants the best care for their animals from a caring and professional veterinarian and staff. Dr. McShane also helped me find a new vet in my new location before moving as the animals had to be boarded while I was in temporary housing. She was a life saver and we miss her and everyone at Caring Hands. Wishing Caring Hands Continued Success, the best vets in the Austin area. Pros: Vets Great to pets and their owners Cons: NONE, helped me find a new vet in current location more

caring hands is caring hospital 10/20/2009

I have been taking my two dogs to Caring Hands for several years. The staff always acknowledges me as soon as I walk through the door,and are very helpfull. The staff are so compassionate with my dogs, that they don't mind going to the Vet. because all the attention they recieve. The Doctors take time to answer all of my questions and some that I didn't even know to ask. Great hospital and the best staff of any place I have been. more

OK, but not the highest ethical standards 3/27/2009

We have a diabetic kitty. We have been administering insulin to him for years, and he is doing fine. He had a health issue that required an overnight stay at Caring Hands. As part of that stay, they had to administer the standard insulin dose. When we brought him home, he had a severe insulin shock reaction. It was very frightening--we thought he was going to die. We took him to an emergency pet clinic (as it was after hours), where they put him on a glucose drip, as his glucose level was virtually zero. He survived, but the experience was very unpleasant and expensive. Since he has never had such an episode before or after that event, it is almost certain that Caring Hands overdosed him with insulin. When we brought the issue to their attention, not only did they refuse to cover the emergency care cost, but they were disturbingly indifferent. Everyone makes mistakes from time-to-time, but you need to be man or woman enough to take responsibility for your own mistakes. Pros: OK if everything goes OK Cons: Not so great if it doesn't more

Happy with care, but can't afford their high prices anymore 11/11/2008

I've been taking my dog to Caring Hands for 2 years ever since my dog was a puppy. I've always been happy with their staff and quality of care, I never felt rushed, and they always followed up with a call after every visit. That being said, they charge double the amount compared to other vets. \r \r Since this is my first dog, I didn't realize how much they overcharged. Once I decided to get a second dog and talked to my breeder about how much I've been spending at the vet, she was shocked. Sometimes I felt they would upsell me on xrays or other procedures that weren't really urgent or necessary. On average, every visit would cost a minimum of $100 or more. I've spent $280 for a spay and $450 for baby teeth pulling. You get the picture.\r \r If I was a multi-millionaire I would continue to go there, but I can't afford their outrageous prices anymore. I will be looking elsewhere. Pros: Clean and new facility, convenient location Cons: Way too expensive! more

Expensive 8/19/2008

I met only the old vet. She did not seem to care too much about me or my dog. I will not reccomend this place. more

If you love your pet - Stay Away 7/12/2008

I'm just sick over the experience I had at this sorry excuse for a vet clinic. When Dr. McShane walked into the room she was OBVIOUSLY rushing me to do a surgery by scaring the sh*t out of me by making me think it had to be cancer. I felt like they were just out to take as much money from me as possible, whether or not it was right for my dog. I called a different vet and went in this morning - he agreed that it's likely an infection and first did an aspiration to check the fluid in the lump- like any GOOD vet would do before cutting into a dog. This ""vet"" is a joke. If you love your pet (and your money) find someplace else.\r Pros: Good location Cons: Dr McShane more

Fantastic care for my dog 6/20/2008

Caring hands has a nice and clean hospital, i felt comfortable as soon as I walked in the front door. The staff were very friendly and helpful with both me and my pet. \r The doctor certainly was very experienced and had my dog treated quickly. They seem to have the latest and greatest technology... A++++++++++++ more

Good for pets, terrible for humans 3/27/2008

My animals recieved adequate care, but I can not say the same for treatment towards me. I switched vets 3 years ago for this very reason. Dr. McShane has the personality of a car tire and related very poorly to myself and my husbands concerns. The office manager was a bit of a loony bird and the gal at the front desk was so dry and emotionless. She wasn't rude to me, personally, but she was totally indifferent to some other people who were there when I was checking out. While I was a client there I saw like, 4 different vets who weren't employees there for long. High turn-over says a LOT about a place. Although my animals were treated well (I think, since they take them out of your sight to do treatments) I wouldn't ever go back now that I have been to a vet who treats my animal AND ME with compassion and respect. And another thing I won't miss about this place... the high cost of service. I mean.... $200 to spay my dog? I don't think so. MY current vet did it for $69.00. I wrote a review on my current vet, too, by the way. Pros: location, parking Cons: high cost more

Worst vet in town! 5/31/2007

This is the worst vet in town. Cold unfeeling staff and incompetent vet. They do not return your phone calls when you call about your animal. more

I've been to better 5/23/2007

I recently moved to the area from California. One of my pets has a thyroid condition, and she is always in for lab draws. I was amazed by the high costs of this vet and their unwillingness to write prescriptions so you can get them from other sources (i.e., 1800pet meds). I winced everytime that I walked in because I knoew I would be dropping a lot of money. I typically don't hesitate to take my pet to the vet, but I always catch myself thinking if it is REALLY necessary because of their cost. I also was put off by how one of the vets talked down to me. I am a ICU RN & although I don't take care of dogs in my profession, I am not ignorant. There MUST be better out there, and I intend to find them! Pros: Nice building, great parking, Vets are smart, but lack customer service Cons: Costs are outrageous, rude front office. more

The Absolute Best Care my pets (and I) have received from a veterinarian anywhere!! 1/29/2007

I've had dogs all my life, so have used many different veterinarians. Caring Hands Animal Hospital is by far the best; they give the most thorough, compassionate care our pets have received anywhere. \r The front desk staff is efficient and helpful, the vet techs are warm and friendly (putting our dogs at ease by getting down on the floor with them, rubbing their bellies and talking to them in playful and soothing voices. \r And Dr. Keven McShane gave me more information than I had ever gotten from another vet - about our puppy and dog, their development, the local pests and hazards, preventive treatments (and steered me away from the ones that were not needed), behavioral issues, test results, grooming, etc. She was willing to take as much time as I needed, rather than rushing through the exam and appointment. \r When it came time to neuter the dogs, this clinic prefers to keep them overnight so that they can be sure all is well with the dogs before sending them home - a precaution I really appreciate. \r Caring Hands lives up to its name. It was recommended to me by the previous owners of our house, and I would highly recommend them to anyone. Pros: Bright clean facility, loving staff, my dogs are happy to return there, excellent care! Cons: Can't think of any. more

User review by elizabethbunting 11/17/2005

The front desk staff is very uneducated and rude. The customer service skills are terrible and they will not survive unless they do something about it. more
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