Salesman talked a great game, made wonderful promises, set deadlines, said not to worry--all that was just to make the sale. Carefree installed a new pool/spa, but promises and price were all broken. Always had excuses for why they couldn't stick to the schedule, why they needed to charge more. If they promise you a pool in 6-8 weeks, expect 6-8 months. If they promise you a price of say, $30,000, expect to pay $5000 more in change orders. They come out dig a hole in your yard, then don't come back for weeks. Then they'll install something small and not be seen for a few weeks. You'll have to call and call, your messages won't be returned, they'll treat you like you're a bother and a pain to them, rather than a paying customer. Then they'll say they need extra money for this and that. An absolute nightmare! They gave us a 1 year warranty, but I couldn't get anyone to come out to look at the pool within that year. I kept calling and calling, and was told someone would come out, but they let the warranty expire and we never got service.
Pros: Salesman was helpful
Cons: Promises, deadlines, prices, warranties were NOT honored