This office is the reason why health care in America is suffering and why we, the consumers, are the ones that end up paying for it. I usually see Dr. Garnet, who is amazing, but due to an emergency with my husband, he had to see Dr. Andres, she examined my husband's foot and noted that needed a ""walking boot."" I had already purchased crutches for him, but she said this would be better. I said okay well can you please just have someone in your staff call my insurance carrier and check to see if it is covered? She asked one of the front office ladies come in and explained what was needed, about 5 minutes later the same individual came back in and said we called, everything is covered, you are good to go. We took the boot and went on our way. A few weeks later, we get a bill in the mail, and OF COURSE, taking the walking boot resulting in a balance. I called the office thinking it was a mistake, they noted ""no it's not our fault,"" so I have been pushed back and forth between the insurance, the office, and the billing company. I called into the office manager and she of course was rude and yelled at me like I was an idiot, explained that they NEVER call the insurance from the office, that the boot was covered ($8.01 mind you, when they are charging $150+ for something that should be no more than $80 as I check online) then said I cannot deal with you and hung up. I am a very smart educated individual, and I know that if either no one called, so they lied and said that they did, or they did call but failed to tell me that only $8.01 was covered and the rest of the $145 was covered but towards my deductible of $3,000, which IS NOT the same as being ""completely covered."" All in all, this office is a fraud and they are completely unprofessional. I drove more than an hour to support Dr. Garnet but with individuals like this in his office, I do not recommend it. I have worked in the service industry several years and strongly dislike writing bad reviews as I know that they hurt businesses, but I will not stand for this office to con anyone else. Thank you for your time in reading this.