BUYER BEWARE!! Their customer service is the WORST! I recently purchased a vehicle there. Test- drove and inspected the car and it was impeccable. Came the next day to pick up and sign papers, and noticed that the car had a DEEP scratch where some paint had chipped off. We told our salesperson Dammy Adekola , about it, and he said not to worry, he would take care of it. He said he would ask for a sales manager for a signed paper saying that they would fix it since it wasn't there when we test drove the vehicle and it was mostly likely caused by the negligence of one of their employees when the vehicle was moved off the sales lot. We trusted him and signed the papers. Dammy then had ""to go"" as his shift was over, but he said he had talked to Loquetta Davis, the sales manager, and she would take care of us. She then came over to where the vehicle was, my husband showed her the scratch and she said ""wow"" that's pretty deep"". She then said to my husband ""You know you are buying a USED car, right?"". He said of course, but the damage wasn't there when we first saw the vehicle. She then handed over a paper that read ""Please address the scratches on the rear side of the vehicle"" signed with her signature. and told us we had 30 days to bring the car back to get it fixed. I brought it back almost two weeks after, waited for hours, and all they did was put what looked like silver nail polish over the scratch/chipped area. Apparently, that is how they ""fixed"" it. The guy in charge of the body shop was super nice, but he said he couldn't do any more for me since Ms. Davis wrote the word ""scratch"" on the paper and that is how they ""address scratches"" according to their policy. He himself thought she chose the wrong choice of wording and it worded differently, he could have done something else . When I spoke again to Ms. Davis she said they couldn't do any more, because it ""would affect the value of the vehicle"" and it would be ""too costly for them to fix"". She kept giving me the run around making me wait for different people to see what they could do about it. After speaking to each one, I came up with the conclusion that in the end, she had the last word and she wasn't about to put her precious job in jeapardy by costing the company a few hundred dollars, to fix a ""scratch"". Our saleperson Dammy, never bothered to come see me or answer his phone, even though he knew I was there. When I asked to see him, they told me he just ""drove off"" and wasn't available. So much for ""great customer service"". I am so dissapointed with Carmax. This is the second vehicle I buy from them, but never ever will I buy from them again or refer them to anybody. Ever. Don't waste your time or money there or any other Carmax. It's not worth the hassle or stress. Don't fall for the 125 point inspection...its not true. Ms. Davis admittedly told us they do ""repaint"" vehicles if necessary to make them look ""newer"" and increase their ""value"". Plus, they don't use CARFAX, but their own internet vehicle history report which is a joke.... Lesson learned.