Almost no customers on a Friday night. Lots of staff around. No service. We were there for 30+ minutes and were walking out when we received a call from the front saying a sales associate was now available. We had already been to the farthest point in the lot looking at the cars we were interested in. However, without an associate they were all locked so didn't see much.
By now, Carmax was going to be closing in 5 mintues, so we left. We live on the other side of town from this Carmax, but we really wanted and needed to buy a car by the next day. Apparently, with no customers and10-15 sales people either hanging at the desk or walking around, none needed a sale. The one on our side of town have manners & helpful. Even though they were busy the Friday night before, we had someone show us cars within a minute of walking in. The one in Henderson has no excuse. Want good service? Go to the one on Sahara. THEY will help you. They can transfer any car from Henderson to their store.~Apparently, I dodged a bullet in Henderson! The Reviews here are horrible!