This location, though not optimal, is the only one in Madison, and the one we most often go to for Captain D's. The restaurant is usually very clean, and we have never had much complaint with our orders (usually very good). Service has always been prompt and friendly, and they have even come to our table to refill our drinks occasionaly. It's never very crowded in the dining area when we go--not sure if it gets extremely crowded, or maybe we just go at odd times. Overall a very nice Captain D's.