I tried this salon for the first time using a deal I bought on HomeRun. I paid close to $100 for a package that was supposed to include a facial, deep conditioning treatment, haircut, up to 6 foils of highlights, and a 15 min neck and shoulder massage. Sounded too good to be true, but I bought in because the salon had good reviews. The day of my appointment, the receptionist was friendly but everything quickly went downhill from there. The girl who did my facial, Lynn, basically applied a couple different products to my face and that was her poor excuse for a facial. I have had facials at many different salons and at the very least a facial should include facial massage, if not extractions. She had such a rough touch that I came out with tight, dry skin and had to go into the bathroom to apply my own skin products to my face. She also spent the whole time trying to sell me a glycolic peel despite my repeated attempts to turn down the offer. Next came the hairstylist, Rodrigo. He was very unprofessional. After repeatedly trying to sell me full-head highlights and a gloss which he did not initially disclose would come with an extra charge, I felt so harassed that I simply told him to skip any highlights altogether and said I would forego that part of my package deal. At this point, I had gotten enough of a taste of how this salon handles its business and just wanted to get out of there as quickly as possible. I proceeded to receive the worst, sloppiest shampoo ever. He basically rubbed shampoo into my hair using circular motions with his palms rather than using his fingertips to massage the shampoo into my scalp and hair. While cutting my hair, Rodrigo was distracted and did not keep his eyes focused on my hair. I was appalled at his level of unprofessionalism. If a salon uses a package deal to attract new customers, they should treat them well and show them the best of what they have to offer so customers will want to return again and again. Capelli d'oro has lost me as well as all of my friends and colleagues as customers, forever. I basically spent $100 for a ""facial"" I would have preferred to have gone without and a mediocre haircut. Not nearly what you would consider a steal.