If I could give this zero stars I would. Absolutely worst most horrifying experience I have ever had at a salon. I was in Vail for my cousin's wedding and made an appointment to have an updo done the day of. I followed the directions to the address on the website and was unable to find the salon - I called the number and she told me that address was wrong. When I tried to mention that their website still had that old address she was very rude to me, almost as if it was my fault I was running a bit late because they had the address listed incorrectly.\r
When I arrived, I said I just wanted a very simple french twist, very sleek and smooth (and had told them this exact updo that I wanted when making the appt a month earlier). The first time she started doing my hair she combed it down to give it volume and left it looking like a bird's nest while she tried to twist it. I asked if she could make it more smooth, it looked like a mess, and I could pratically feel her eyes rolling behind me as she took it out to re-do it. After a few times (which I thought was strange for a simple french twist) I was satisfied and asked if she could put a ton of pins in it as I'd be dancing all night - a request she obviously ignored. \r
I got picked up from the salon, drove three feet away and the entire updo fell out completely. In a panic now since the wedding was starting shortly, I drove back to have her fix it again and they had locked up shop already since Saturday's are by appointment only. I called and left a voicemail asking someone to please contact me within 30 minutes to fix the mess they just left me with that I paid $75 for. \r
No one ever returned my calls. I ended up going back to my hotel, having my cousin fix my hair, and was out $70 for nothing. I figured the least they could do was refund my credit card so I left a message asking for her to let me know how to go about being refunded and again no one ever returned my calls. I ended up having to contact my credit card company and put a stop on the charge. It nearly ruined what should have been an amazing day with my family. I cringe to think what they are capable of doing with something that's not reversable, like a bad haircut. Avoid this place at all costs.