I dont know what others have experienced but I use Cambrian Homecare in Sun City and I love them. Laura, the receptionist at Cambrian is so nice and professional. When I interviewed the 'nanny' she was excellent! Not just some woman off the streets, she is an autistic teacher, is IBI certified, and has an autistic son of her own. She is real loving and caring to my son, and very professional. She called to confirm the interview, she even texts me on her off days to see how my son is doing. Shes great! I must admit I almost let these bad reviews deter me from saying yes to Cambrian homecare. But Im glad they didnt. If you worried about starting out dont worry, you can pick the worker, you do the interview.