I was at Calcutta Grill today with my grandma and a relative in town from Switzerland. I wanted to show them the view from New Castle Golf Course while enjoying tea and dessert at the restaurant.
This is one of the best place to dine with out door seating that overlook the view of New Castle.
I ordered a pot of green tea, coffee, and a peach and huckleberry cobbler for dessert. While the coffee and tea came out quickly, the dessert took 20 minutes to come out. When waiting for my dessert, our waitress and the manager came out several times to assure us that it will come shortly. They also apologized sincerely and profusely for taking so long. As it turns out they were out of the dessert and had to make everything from scratch. This apparently took a lot longer then it normally does. However, they were so sincere and honest about the wait that I didn't feel agitated at all. In fact, I was taking my time enjoying the view. When the dessert came out, our waitress, again, apologized and told us that she wouldn't charge us for the dessert and the pot of tea. Our bill turns out to be only $5.41! This is what great customer service is supposed to be! I felt like I was appreciated and that I am a valued customer. You rarely get this kind of service now a day. Of course, when the cobbler came out, it was absolutely delish and totally fresh from the oven!
I highly recommend this place for a nice romantic meal with a great view. I've dine here several times and the food is pretty good. I just felt that today I had such a pleasant experience; I had to let JB know about it. I also left my JB business card as well. I hope they read my review.