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Cake Carousel - 1 Reviews - 1002 N Central Expy Ste 501, Richardson, TX - Wedding Cakes Reviews - Phone (972) 690-4628

Cake Carousel

1002 N Central Expy Ste 501 (at 1002 N Central Expressway, Suites 501-511, Richardson, TX 75080 North East corner of Central Expy at Arapaho Rd)
Richardson, TX 75080
(972) 690-4628
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Cake Carousel - Richardson, TX
Cake Carousel - Richardson, TX


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All reviews seem negative


These people are the worst when it comes to customer service and recently proved themselves to be the worst when it comes to taste as well. My sister fell in love with their bu...

Editorial review from Citysearch 11/9/2012

This place is horrible. Unfriendly and unhelpful employees, very very over-priced and they cannot get a cake order right. My sister ordered a wedding cake from them and when we cut into it on her wedding day, one of the tiers was completely wrong, the groom cake was wrong and the cake was very dry. My sister was so disappointed and cried during her reception because she was embarrassed. :( Please spend your money elsewhere. more

Worst Bakery Ever 4/13/2011

These people are the worst when it comes to customer service and recently proved themselves to be the worst when it comes to taste as well. My sister fell in love with their buttercream and ordered a 30th birthday cake from them. It was one of the ugliest cakes I have ever seen...until I saw her shower cake...but first, her birthday cake. After tasting many cakes at wedding shows, she found this place and loved their buttercream. She ordered her cake, a large rectangular cake and requested a gold ""R"" in the center. The ""R"" looked like more appropriate for a 3 year old than a 30 year old. Not only was it yellow, not gold, but it was ugly, flat-out ugly. The cake tasted good, so we let it slide. This month I was in charge of ordering her shower cake. She warned me Cake Carousel would be rude to me on the phone but I thought, surely not. They are a small business, after all. I was wrong. I was told to call back the first time I attempted to order her cake. When I inquired of the best time to return the call I was met with further curt explanations of how busy they were. Okay, fine. When I called back to order the cake the woman literally sighed at me several times when I informed her that I lived in another state and could not come in to discuss the cake in person. Apparently I was their first ever out-of-town cake order. When we picked up the cake, which was supposed to be pastel shades of pink, we found a hot pink cake more suited for a sweet sixteen than a wedding shower. The word ""Congratulations"" nearly ran off the side of the cake, like someone did not realize how long the word was. The cake was very obviously crooked and it was molded within 3 days. Sadly, the french cream that had been the saving grace of the 30th birthday cake was non-existent with this cake even though I had been told three times that I was going to be charged extra for that particular request...$5, I think I can swing that. I would advise you to run screaming from this place. more
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Owner Message

  • Cake Carousel established in 1976 is the original and largest source for cake, candy and cookie decorating supplies in North Texas. You will not find a better, more comprehensive selection of products anywhere. Cake Carousel is also known for its professional style in teaching Cake, Candy and Cookie decorating classes. Our award winning teachers make all the difference. We have a decorating class to fit each person's needs and interests. Plus at our onsite bakery we create one-of-a-kind, baked to order, moist and beautiful, wedding and special occasion cakes. We can help you design the cake of your dreams. Also, please check out our web site and on line store!

    **Wedding and Groom Cakes:** You may choose a cake design from our beautiful showroom gallery, our photo album portfolio or from your own special ideas. Our designers can help you create the cake you've always dreamed of. Cake Tasting are complimentary for servings of 100 or more.

    **All Occasion Cakes:** We sculpt, airbrush, figure pipe, draw, make edible images and customize cakes by themes.

    **Retail Supplies:** We carry the largest inventory selection of cake, candy and cookie supplies.
    We carry icing, filling, flavoring, colors, air-brushes, edible images, photo systems, tips, bags, cookie cutters, candy, candy molds and much, much more. On line shopping available.

    **Instructional Decorating Classes:** Professional Style in teaching Basic, Intermediate and Advanced cake decorating, Fondant Draping, Frills, Gumpaste Flowers, Cookie decorating, Candy making, Petit Fours, Cupcakes, Chocolate artistry and more. See web site for more details.

    **On Line Store:** Our se cure on line store feature many but not all items that we carry in store. If you do not see what you are looking for call toll free 877-814-6670 for more help.