Brought my car in for smog, seeing as how A-1 is AAA certified, ASE Blue shield certified, no BetterBusinessBureau complaints, decent reviews online, etc.(I did a lot of HW) and I needed a new, honest mechanic for myself and my mom.
I knew it was going to fail because my check engine light was on, but I wanted to see how they would work with me.
First the pros: The receptionist was very, very nice. That's about it.
Now the cons: They charge $60 for a smog check, and $40 for a retest, when most places, even gas stations that don't do repairs(aka. make money fixing cars that fail), are somewhere in the neighborhood of $30-40, then free retesting until you pass. OK, I'll give it a shot anyway, I'm here to try a new place. A little while later, 'Chuck' calls me back. He informs me, rudely, that my check engine light was on, which fails the test and wasted his time, and says for $250, which is 2 hours labor, he'll see what it is.
I know that checking engine lights is as simple as plugging in a diagnostic tool, and that only once the code is read can the problem be ascertained. It could be something as simple as a low fluid that could take 2 minutes, or something much more serious that could take many more than 2 hours. Don't try and rip me off, estimating a flat fee of $250, that's unreasonable. He then proceeds to tell me, snidely, that if I pick it up, I'm still going to owe HIM $60 bucks. First off, I don't owe you anything buddy, you aren't the shop and you aren't the owner. Second, I know it's $60 dollars, I have the estimate in my hand, I'm not an idiot.
In summation, their prices are too high, they charged me $60 to look at my dashboard and tell me something that I could see, and then the one mechanic I spoke with was unprofessional and rude. I would not recommend this place.