Make sure you get a receipt and hold onto it!\r
As a company that reported a net loss of $30 million Sep YTD 2013, and has a turnaround strategy that includes attracting new customers, you would think they would want to make new customers happy and provide customer service. I noticed that Cache has started to look a little less like The Real Housewives of New Jersey and a little more sophisticated so I stopped in to look at dresses. Long story short, they didn't give me a receipt when I ordered a dress for delivery and when I went to return the dress 9 days later, they would only offer a store credit, despite being able to pull up my transaction on their computer. I was well within the return policy timeframe. I felt totally taken advantage of. Now I have to use my store credit before the place goes out of business! OK, maybe I'm exaggerating but they still need to up their game.. Unfortunately I can't stand the shallow salespeople at this store so I'll need to trek it to the burbs, or preferably outside the district manger's region. Oh, Cache, all you had to do was let me return the dress and credit my credit card and I would have been a repeat customer. They appointed a new CEO this year so hopefully they'll get new management in their stores and not just at corporate.