Worked with Roger at CalBaths for a custom shower surround to replace an existing shower enclosoure.
I was told if I went with a frameless glass I would see the holes from my previous enclosure so I deceded to go framred once again. The shower enclosure is mounted to 3 walls.
On June 15th, once the installation was completed on 2 of the 3 walls I could see the prexisting holes. The installer said this is because the measurements were 1/4 inch off.
When I cancelled the check I got a call back saying they would look at ordering a metal piece to match the framing to cover the holes. A full week later I was called again suggesting I put grout in the holes. Unacceptable...I have to fix he problem! not only that, but obviously they had not ordered the part they said they would.
So finally part on order, they called to schedule the appt on July 16th...a full month later. Then I schedule the date for Monday July 26th as I was on vacation and they MISS that appt...then the scheduler tells me he can get someone out there Wednedsday at 8am...no window I made it clear 8am....I had to call and the installer still did not arrive until 9am.
What a waste of time and this is only a small project! I can only imagine the hassle if they did an entire bath!