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C C Carpet - 19 Reviews - 7900 Ambassador Row, Dallas, TX - Floors Reviews - Phone (817) 318-5556

C C Carpet

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7900 Ambassador Row
Dallas, TX 75247
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(817) 318-5556
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Floors

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Home & Garden

Reviews

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Best

This company does crappy work, in fact the worst, the crew boss may have a green card but I guarantee the crew in your house are still wet from the river. You will regret using a...

Worst

I initially went to CC Carpet to have an entire kitchen/living/dining room remodel. The sales rep was upfront about stating that he simply couldn't do the job I needed. Foolishl...

HORRIBLE COMPANY AND HORRIBLE WORK 12/29/2011

This company does crappy work, in fact the worst, the crew boss may have a green card but I guarantee the crew in your house are still wet from the river. You will regret using a crap company like this and there are lots of better ones. Run by scum bags too. more

Granite 2/23/2011

I had granite installed on January 2011, they did an outstanding job. The guys came on time, finished the job and cleaned up. I will definitely use them again for my next project, hardwood floors. more

I will use them again & again! 9/22/2010

This is my 2nd time to purchase from cc carpet. The first time was several years ago I had carpet installed in my house. They did a great job and I'm still loving it. I recently had hardwood put in my family room and once again I'm very happy with the service. They had a very good selection and different products for all price ranges. I will use them again the next time I need carpet or flooring. more

Great company with excellent prices and product. 3/24/2010

I had my whole house done. I went to the showroom in Mesquite and picked hardwood, ceramic and carpet from a large selection. The salesman came out and brought everything I chose on the showroom. He gave me a price after measuring and he was much less than three other companies I had estimates from. The installation went better than expected. The installers were very professional and did an excellent job. My experience at CC Carpet could not have been better. I have already referred 2 of my friends and I plan to go back to get my granite countertops. Pros: Made everything simple from start to finish. Cons: I have nothing negative to say. more

Wonderful experience 3/24/2010

I have had carpet, wood floor, tiles, granite and backsplash for my kitchen done by CC Carpet and have never been happier. Everyone involved starting with the salesperson, the person who came out to measure my kitchen for the granite to the installers were all very professional and courteous. Pros: Great products, knowledgeable employees more

VERY PLEASED CUSTOMER 11/3/2009

I'm very impressed with CC Carpet. They did great work. They came to my home and gave me a Free estimate and from the time the salesrep walked in the door I was very comfortable. I'm single and live by myself and do not like people in my home that I do not know and they were very respectful of my space. I was very unsure what I wanted to do in my kitchen and bathrooms. They showed me all my options and gave me advise on what would look good with the colors I picked for my walls. I was sold on the tile and it was at a great price! Way less than I thought it would be. The installation crew was wonderful. They let me watch over them the whole time and made sure I liked what they were doing. I will use CC Carpet again to do the rest of my house and my countertops. VERY PLEASED CUSTOMER!! :) Pros: Great prices, Great products, Great customer service!! Cons: NONE more

Horrible Experience 9/2/2009

I initially went to CC Carpet to have an entire kitchen/living/dining room remodel. The sales rep was upfront about stating that he simply couldn't do the job I needed. Foolishly, I took this to mean that he was honest and dependable. Serious, mistake. I contracted with them to install my flooring, engineered hardwood. The company did not have the product in stock as they had stated. The installers came out as scheduled, but where unable to do the work due to a single piece of stair nose being incorrect. They repeatedly talked about their fear of not being paid. The company ""promised"" to fix things and my salesman assured me that he personally made certain that each of his jobs was completed properly. After 3 more days of scheduled install, resulting in NO hardwood floors, and my home keys being given to a subcontractor, I pulled my job. The company failed miserably with both customer service and installation. Proceed very cautiously with this company! Pros: Seriously? NONE! Cons: Not Dependable, Poor Workmanship, HIdeous Customer Service more

A VERY HAPPY CUSTOMER *READ THE GOOD REVIEWS* 1/10/2009

For any CC Carpet doubters out there, I have this to say......After experiencing what could have been a potential problem with CC Carpets regarding granite countertops, (50% of the issue was my fault, they were not totally responsible). I am happy to report that I received the highest level of customer satisfaction. Pros: Genuine care and concern for customer satisfaction!! more

My house needed a change 10/22/2008

I decided that my house needed a change and I wasn't excatly sure what I wanted to do or who I wanted to go with. I had serveral quotes and decided to go with the best company. I went with CC Carpet because I heard great things about them from my neighbors and coworkers. The people at CC Carpet were great. They helped me through this process. I was going to do one room with wood and do the rest at a later time. When the rep for CC came out to my house, I realized that I could do the whole house now with their financing instead of doing one room at a time. It was more convenient for me to do it all at once and get it over with. The wood was installed last week in the living room and 3 bedrooms. The wood installers were very nice and neat. The house looks great. It was just what it needed, a fresh new look. I'm glad I went will CC Carpet. I would do it all over again. Pros: wide product range, customer service, installation, good quote, overall very good place more

Highly Recommended 9/5/2008

I called for a free at home estimate and they were able to come out the very next day and then install the carpet the next day. I have a lot of rent houses and I was needing carpet in a hurry when the tenants left unexpectedly and the home in a wreck. The customer service at Cc Carpet was great. Our salesman was on the phone with the office making arrangments and getting everything finalized while at our home and doing everything he could to help us out when we were in a time crunch. We found carpet that was in stock and we had it installed the very next day. Everything went perfectly and our home was rented the next day, which saved us time and money. We couldn't have been happier with the carpet and service. Cc Carpet helped us in a time of need and we will use them for all of our other houses. Pros: service, fast installation Cons: NONE! more

Horrible Customer Service 9/3/2008

I called CCCarpet to request an in-home estimate for carpet installation in our downstairs area. We scheduled the installation fpr a week later. As the crew prepared to leave our home after a full day's work, my husband and I observed 1) carpet was bulked in the living room area and the hallways 2) the seems that join the carpet to the tile were not completed 3) the stair landings did not have carpet. The crew advised that they brought only one metal Z-bar and they did not have enough carpet for the stairs. So, we agreed that the completion would take place the following Monday. No one had shown to complete the job. Our sales rep knew nothing about anything. He advised that he would call his Sales Manager. We received no call back. Tuesday, my husband called to be advised that the carpet was on order and an installation date would be set for Saturday. We were concerned about the service at this point and expected some form of recovery for the inconvenience that we were experiencing with our home being a construction zone for a week. The manager advised that we should be thankful that CCCarpet was going to provide the carpet shortage at no additional charge. The shortage and additional supplies needed (Z-bars) was not our fault; the sales rep measured our home and CCCarpet provided the installers. We were advised that the GM would call us. We never heard from the GM or anyone else. The customer service manager was most helpless. Another manager advised that CCCarpet is a discount carpet center, these things happen, and we should be thankful that CCCarpet is going to provide the carpet shortage at no additional charge. No person with whom he spoke was comforting, caring, or respectful for our situation entirely caused by the unprofessinalism and incompetence of CCCarpet representatives. If it had been disclosed that ""you are paying cheap, and you should be prepared to get cheap"", we would have gone with another company. Pros: Nice frizee carpet at an affordable cost Cons: Customer service more

2 Times Previous Customer, Getting Quotes for More! 8/4/2008

I was referred to CC Carpet through my granddaughter who was very pleased with the work they had done. My granddaughter needed new carpet in her house and the salesman came out with pratically a whole showroom in his car, showed her a variety of samples with what she was looking for, measured for her and then gave a quote that was WAY lower than she expected. Above all this, they installed the NEXT DAY! The installer even left the remaining carpet for her use and made sure she was pleased with the end result. After seeing the professionalism with her work, I invited them to come out to do my house. Pros: Punctual, affordable, wide selection, friendly Cons: none! more

Granite Countertops! Love them! 8/1/2008

I recently had new granite countertops installed by CC Carpet. From the initial review of our needs, through the measuring and installation process, CC Carpet's team performed above our expectations. In the end, we are amazed at the transformation of our home and the beauty that has been brought to it by CC Carpet. We are now in love with our kitchen. We would like to pass along our recommendation to those who may not know first hand what a great job CC Carpet does. Pros: efficient, dependable and nice more

A quality"" experience 7/30/2008

I recently had the good luck to deal wiht a quality flooring company by the name of CC Carpet. Their staff was extremely helpful, their products are first rate, and they were more than willing ot answer any question i had; no matter how silly or stupid. Long story short: my floor looks great, and i could not be happier! Prices were better than any Home Depot, Loews, or any other local flooring companies that i have found. They do what they say they will do Pros: They do what they say they will Cons: dont do sprinkler systems more

Extremely Pleased!!!! 7/29/2008

I had carpet and wood installed through my entire house. First of all I would like to say we are extremely pleased with the color and quality of the carpet. Second, my sales rep was very knowledgeable, helpful and took the time to make sure I knew about all the different products. Third, your installers were absolutely the best! They arrived in the allotted time and it was obvious from the start that these guys were pros. They were courteous, professional and just extremely nice. It was obvious that CC Carpet took great pride in there work. It's not often these days that you get this kind of service. We are going to have our counter tops in the kitchen and bathroom done in the future and we will definitely come back to CC Carpet. Pros: Great customer service, Sales rep very knowledgeable, installers were courteous, professional and extremley nice more

NIGHTMARE....NIGHTMARE 7/7/2008

This review is being written for anyone who is considering using CC Carpet for their home remodel needs. Please don't. We are in the process of having our master bedroom and bathroom remodeled by one the most impeccable contractors we have ever done business with. CC Carpet turned what should have a been a pleasant experience into a nightmare. We made the mistake of ordering our tile and carpet from them, only because we were trying to do the right thing by their sales rep that had been out to our home previously. The sales rep looked our contractor in the eye and told him our tile was IN STOCK. First lie. Our contractor made THREE trips to their warehouse to pick up our tile only to be told the tile was not in stock. Second lie, come back tomorrow it will be ready! Not ready. My husband called the warehouse in hopes to get an answer as to when our tile would be ready (at this point our job is completely shut down) the employee was so rude and uncaring my husband was in complete disbelief and asked to speak with a supervisor. After a day and half the supervisor finally called my husband back and told him he would see what he could do. Big help, you would think so. Nothing! I called the supervisor back and he told me, ""Yeah, your tile is here, come on and get it""! We were treated like dirt on the street. These people are the most unscrupulous people we have ever worked with in our lives. Now for the carpet, and of course this has been prepaid also. We just simply could not give these people anymore of our money. When we called our sales rep to cancel our carpet order she said "" well that is going to cost you $399.42 for the restocking fee"" and my husband said "" and it is worth EVERY TIME of it to get you people out of our lives"". Now, were there any apologies from anyone that was involved in this nightmare? Not one. Please reconsider your choices before using CC Carpet. I will never be able to understand how they have stayed in business. Cons: To many to list more

great customer service 5/16/2008

My total experience with CC Carpet, from making the initial appointment to installation, was a pleasant one. Every person I delt with was friendly and extremely knowledgeable. Pros: several locations to choose from or they will come to your house more

Best Home Improvement Experience Ever!! 5/16/2008

Satisfied Customer. Could not have had a more pleasant experience. Crews were curteous and friendly and worked very hard. My countertops are beautiful, my floors are just as I expected them to be. Having construction in your home is never easy; however, the crews at CC Carpet did everything possible to keep it as easy as possible for us. We expected to not have use of our kitchen during the process and so we were not disappointed when they finished our job sooner than expected. We also were prepared for a messy cleanup, since removing wood floors to replace them with new wood is usually so dusty. The installers kept it to a minimum. I will definitely use them again for the rest of my house, and I will have all my family and friends call CC Carpet for a job well done. more

C C Carpet for Counter-Top Save Time & Pain find another business 12/16/2007

Over-all review: Pros: Nice Show-room Cons: Cust Srvc. - F, Product - B, Quality - F, Reliability - F, Overall - F more
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