Last Christmas we bought my 94 year old grandmother a computer. She has faithfully used an old typewriter her whole life but she was silently interested in a computer. She never would have gotten one for herself so the family all pitched in. She was starting literally from the point of not knowing how to turn it on. The people at Bytesize Help were so incredibly patient with her, teaching her all of the basics. They went through everything she needed to know but at the same time they left out anything that may have confused her. They were very patient and thorough and now she's an email and internet surfing pro. We were all so thankful for their time and we're so proud of her for learning! I would go back with no hesitation.